EsgDirect.com                        

Unique Sports Products and Marine Electronics



 

Frequently Asked Questions

Questions:
1.  How long have you been in business?
2.  Why do you sell such a wide variety of products?
3.  What credit cards do you accept?
4.  Do you accept checks or money orders?
5.  Is your site able to handle "secure" credit card tranactions?
6.  How do you ship your products?
7.  How soon do you ship orders?
 
 
Answers:
1. How long have you been in business?
 

As explained on our "About Us" page, I have been in business since 1993 as Electrical Services Group, a specialty electrical/electronics retailer and contractor.
This web site was started 3/1/00 to try our hand at online marketing of electrical related products and tools and then my family wanted to get involved. So I asked them "What do we sell?" and my wife said "Something for Everyone." Then we starting selling Marine Electronics and Golf Clubs. We are branching into other items as well.

 

2. Why do you sell such a wide variety of products?
 

Our motto is "Something for Everyone" so we want to offer products that appeal to lots of people. Some people won't be interested in some products, but will be in others.

 

3. What credit cards do you accept?
 

Visa, Mastercard and American Express through secure online ordering.

 

4. Do you accept checks or money orders?
 

For "online" orders we cannot accept checks or money orders. (an online order is one that happens the moment you decide to purchase, by pressing the "Place in Shopping Cart" button, viewing your shopping cart, checking out, selecting your payment option, etc.) If you wish, you may pay by check or money order by printing out our offline order form (just click on the link for printable .doc form) and then mail it to:

EsgDirect.com
145 Elmview Dr.
Tonawanda, NY 14150-7879

When paying by personal check we reserve the right to wait until it "clears" your bank before we ship your order.

 

5. Is your site able to handle "secure" credit card tranactions?
 

You bet. EsgDirect.com, through Linkpoint processes your orders using SSL (secure sockets layers) form of encryption. You may choose to call, fax, or mail your order if you are not comfortable entering your credit card info over the internet. Print out the offline order form and you can fax it with your credit card info to 1-425-920-3562 or simply mail it to:

EsgDirect.com
145 Elmview Dr.
Tonawanda, NY 14150-7879

 

6. How do you ship your products?
 

We ship primarily via UPS Ground. You must have a physical street address in order products to be shipped by UPS. Most all small packages we will ship via USPS (US Mail) Priority Mail. We can however, make other arrangements for shipping, just e-mail us for more info. In most cases the shipping is your choice and Next Day or 2nd Day Air is available. The shipping charges will be actual UPS/USPS costs plus a nominal insurance/handling fee.

 

7. How soon do you ship orders?
 

Generally, if the product is in stock, we will ship it right away. Some products, because they are customized to suit our customers needs will generally take some time, from a couple of days to a couple of weeks. E-mail us if you need to know before you buy or as always, we will let you know by return e-mail how long before we ship your products after you place your order. The moment we settle your order, you will get an order confirmation email from us.